These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) govern the relationship between LUMINIA s.r.o. – “us” (as specified below) and individual end customers acting outside the scope of their trade, business, craft or profession (“You” or “Your”), who purchase our products online through the website www.luminia.com (the “Website”). Products available on the Website are intended exclusively for personal use. Products purchased from us or otherwise obtained from us may not be resold or distributed in any other way. We reserve the right to cancel an order or reduce the quantity of products ordered in cases where, at our discretion, we conclude that the order could result in a breach of our terms.

The Website, together with all associated rights, is our property. You are not entitled to use any content, materials, text or images from this Website. Downloading or copying any materials or software does not grant you any right or authorisation to use such materials.

You may not reproduce, publish, transmit, distribute, display, modify or create derivative works, nor sell, participate in the sale of or otherwise exploit the whole or any part of the content of the Website or the Website itself.

All content on the Website, including text, graphics, logos, interface icons, images, trademarks and software, is our property and is protected by Slovak and international copyright laws.

OUR PRODUCTS

We provide a detailed description of every product offered on the Website. We take care to provide You with correct and accurate product details, descriptions, images and prices. Product weights and dimensions are approximate. We also make every effort to display the colours of the products shown on the Website as accurately as possible. However, the colours You see may be affected by the settings of Your computer, and we therefore cannot guarantee that the colours displayed on Your monitor will correspond exactly to the colour of the delivered product.

Notwithstanding the above, we do not guarantee that product descriptions or any other content on the Website are accurate, complete, reliable, current or error-free. If a product offered does not correspond to its description, You have the right to return it unused. To the extent permitted by applicable law, we disclaim all express or implied warranties relating to the accuracy of information contained in any material on the Website. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

We are not liable for any loss or damage arising from the use of information contained in any material on our Website, any linked website or otherwise.

ORDERING, ELIGIBILITY AND CONTRACT

When making an online purchase, our Website will guide You through the ordering process by means of a series of simple and easy-to-understand instructions.

When You find a product You wish to purchase, click the “ADD TO CART” button and continue browsing. You may change the quantity of any item You wish to purchase directly in the shopping cart by selecting the relevant number from the drop-down menu. To remove an item from the shopping cart, click the cross next to that item. To begin the checkout process, click “REVIEW AND ORDER” at the bottom of the page.

In the shopping cart, You will be able to review the selected products and their prices. You will then be asked to provide the personal information required to process Your order. Shipping charges will subsequently be added depending on the value of the order and the delivery address. You will then be able to select how You wish to pay for the order.

At the final stage, You will have another opportunity to review the order and correct any errors before confirming it.

Before placing the order, You will also be required to read and accept these Terms and Conditions by ticking the relevant box. The button is located at the bottom of the Website.

To complete the order, You must confirm it by clicking the “ORDER” button. By clicking “ORDER”, You submit Your order to us. Your order represents Your intention to purchase the products selected by You at the price stated in Your order. Your order is subject to acceptance by us, and it is at our discretion whether we accept or reject it.

By clicking the button referred to above, You confirm that You accept these Terms and Conditions, that You are aware of the notices and information contained in them and that You agree to enter into a purchase contract with an obligation to pay.

We will send You an email confirming receipt of Your order. This confirmation will include a summary of Your order and other necessary information, including these Terms and Conditions, information on how to withdraw from the contract and information on the price. All attachments and notices will be provided in PDF format so that You can easily save them to Your computer or another device.

Our products are available in limited quantities, which means that we do not guarantee the availability of the full quantity stated in Your order. We will inform You if any ordered products are unavailable, and You will not be required to pay for unavailable items.

We reserve the right to reject any offer to purchase at any time. This means that we may decline Your order for various reasons. The most common reasons for rejecting an order include lack of stock, identified product defects, unsuccessful payment authorisation or incorrect or incomplete information provided by You.

We will then send You an email confirming product availability, stating the estimated delivery time and confirming acceptance of Your order. This email will include the order number, an order summary and any other necessary information.

You may amend or cancel Your order at any time before we process and accept it. If Your order has already been processed and accepted, You may request a refund and cancellation in accordance with the conditions set out below.

Please note that once we confirm acceptance of Your order, a legally binding contractual relationship is created between us, under which You are obliged to purchase the ordered products.

PRICE

We can confirm the total price of the products only after You complete the order. The price stated in the order is the price valid on the date on which You submit the order to us. We reserve the right to change the prices of our products at any time. Such changes will not affect the prices of products included in an order that has already been accepted.

All product prices displayed on the Website include VAT but exclude shipping charges, customs duties and other charges where applicable. The total amount of Your order consists of the price of the ordered products, including the applicable VAT rate, together with the delivery charges for the method selected during the checkout process.

In our online store, we offer a 10% discount on the first order and a 10% discount for submitting a review. This 10% discount does not apply to orders for testers, gift vouchers or the special Petra Mark collection.

Campaign discounts do not apply to gift vouchers, perfume testers or the special Petra Mark collection.

During a campaign, discount codes cannot be combined, including the discount code for subscribing to the newsletter or the discount code for submitting a review.

PAYMENT

You may pay for Your purchase using the following methods: PayPal, Visa, MasterCard, Maestro and American Express. Payment will be charged to Your account after we accept Your order. You confirm that You are authorised to use the credit or debit card used for payment. Credit and debit card holders are subject to verification by the institutions that issued the cards. If such institutions decline or fail to authorise the card payment for any reason, we will not be liable for any delay in delivery or non-delivery of the ordered products.

An invoice is considered paid when the relevant amount is credited to our bank account stated on the invoice.

Please note that all products remain our property until the funds have been transferred from Your account and received in our account. The products also revert to our ownership when we refund or otherwise return payment for Your order. Risk in the products passes to You upon physical receipt of the ordered products by You or by a third party other than the carrier whom You have designated as the recipient.

DELIVERY – SHIPPING AND PROCESSING

Shipping and processing charges depend on the value of the order placed by You and the selected delivery method. As a general rule, we deliver worldwide to the address stated in Your order.

Please contact us by email at info@luminia.com if You require delivery outside the European Union or a shipping method other than those listed on our Website. We will do everything possible to accommodate Your request.

Products will be delivered using the delivery method selected by You. Orders are usually processed and dispatched within 24 hours and no later than 30 days after receipt of Your payment. We process and deliver orders only on business days. Orders placed on Saturdays, Sundays or public holidays will be processed on the next business day.

When You receive Your order, please inspect the packaging to ensure that no damage occurred during transport. Shipping cartons may show normal signs of wear. However, if You identify any significant damage to any item in the shipment, please report it immediately to the carrier so that a claim can be initiated and notify us by email at info@luminia.com.

To ensure prompt assistance, please provide us with Your order number, full name and email address. Please retain the shipping carton, packing materials and damaged items for inspection by the carrier and to facilitate a prompt resolution.

WITHDRAWAL FROM THE CONTRACT, ORDER CANCELLATION AND RETURNS

We hope that Your order will be delivered successfully and that it will bring You genuine pleasure. We understand, however, that people may change their minds. You therefore have the right to withdraw from the contract without giving any reason within 14 days of physical delivery of the ordered products to You or to any third party designated by You as the recipient. To withdraw from the contract, You must notify us in writing by email at info@luminia.com and clearly state Your intention to withdraw from the contract.

To meet the withdrawal deadline, You must send us the email before the applicable withdrawal period expires. If You withdraw from the contract, we will refund all payments received from You, including the cost of standard delivery, without undue delay and no later than 14 days after receiving the unused returned products. This does not apply to additional costs resulting from Your choice of a delivery method other than the standard delivery method offered by us. We will issue the refund using the same payment method that was used for the original transaction. You will not incur any fees as a result of the refund.

If You withdraw from the contract, You must send the unused products without undue delay and no later than 14 days from the date on which You informed us of Your intention to withdraw from the contract to: LUMINIA s.r.o. - Svetlusa, Textilna 6388 /23 Rybarpole, 034 01 Ruzomberok, Slovakia. The deadline is considered met if You send the products back before the 14-day period expires. You are responsible for the direct cost of returning the products.

You are liable for any reduction in the value of the products resulting from handling that does not correspond to their nature, characteristics and functionality.

Unfortunately, used products or customised products cannot be returned.

For hygiene reasons, perfume testers cannot be returned or exchanged. The right to withdraw from the contract within 14 days under Section 7 of Act No. 102/2014 Coll. does not apply to perfume testers because they constitute goods that are not suitable for return for reasons of health protection and hygiene. This restriction does not apply to full-size products. These may be returned or exchanged within the statutory period provided that they have not been opened or used.

Gift vouchers cannot be returned or exchanged. The right of withdrawal does not apply to gift vouchers because the value of the voucher is acquired immediately upon purchase.

Herbal teas may be returned only if they are in their original, undamaged and unopened packaging. For hygiene reasons, returns of teas whose packaging has been opened or damaged in any way cannot be accepted.

PRODUCT WARRANTY

As stated above, please inspect the quality of the products and the contents of the delivered shipment immediately upon receipt. If You discover damage, notify both the carrier and us without delay after receiving the products, as claims of this nature submitted at a later date will not be accepted.

If You discover a repairable defect, You are entitled to request that the defect be remedied free of charge. We will remedy the defect without delay after receiving Your notification.

Alternatively, You may request replacement of the defective product instead of repair. If only part of the product is defective, You may request replacement of that part, unless such a solution would involve costs disproportionate to the price of the product or the extent of the damage.

Notwithstanding the above, we may always replace the defective item with a new product instead of repairing the defect. If the product has an irreparable defect that prevents its proper use, You are entitled to a replacement or to withdraw from the contract. You also have this right if the defect could be repaired but You are unable to use the product properly because the defect repeatedly reappears after repair or because the product has several defects.

If the product has other defects that cannot be repaired and we do not replace the product, You are entitled to an appropriate reduction in the original purchase price. If the product is defective, Your warranty claim must be sent to us together with the defective product, appropriately packaged. The warranty claim must include a copy of the invoice, the order number and a description of the defect being claimed under the warranty. You are responsible for the cost of shipping the defective product to us, and such costs are non-refundable.

If we reject Your warranty claim, we will return the product to You with an explanation of the reasons for rejecting the claim. We recommend that You notify us of any claim before sending the defective product back to us.

FINAL PROVISIONS

The contracting parties agree that all disputes arising from or in connection with the contract will be resolved by mutual agreement. If no agreement can be reached, the dispute will be finally decided by the competent court of the Slovak Republic. The supervisory authority is the Inspectorate of the Slovak Trade Inspection for the Bratislava Region, with its registered office at Bajkalska 21/A, 827 99 Bratislava. If the consumer is dissatisfied with the way in which the trader handled a complaint or believes that the trader has infringed the consumer’s rights, the consumer may contact the trader with a request for remedy. If the trader rejects the request for remedy or fails to respond within 30 days of its submission, the consumer is entitled, pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments to certain acts, to submit a proposal to initiate alternative dispute resolution proceedings. The competent entity for the alternative resolution of consumer disputes involving the operator of the online store is the Slovak Trade Inspection, www.soi.sk, or another authorised legal entity entered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The consumer is entitled to choose which of the listed alternative dispute resolution entities to contact. The consumer may also use the online dispute resolution platform to submit a proposal for alternative dispute resolution, available at: http://ec.europa.eu/consumers/odr/. Information on any fees associated with submitting a proposal is available on the website of the relevant alternative dispute resolution entity.