TERMS & CONDITIONS
These terms and conditions (the “terms”) govern relationship between LUMINIA s.r.o. – “us” (as defined below) and any individual consumer acting for purposes which are outside their trade, business, craft or profession (“you” or “your”) making an online purchase of our products via our website, www.luminia.com (the “website”).
The products available on our website are for personal use only. You may not sell or resell any of the products you purchase or otherwise receive from us. We reserve the right to cancel or reduce the quantity of any order to be filled or products to be provided to you that we believe, in our sole discretion, may result in the violation of our terms.
The website, together with all rights connected with it, is our property. You have no right to use any content, material, text or images found on the website. No right, title to or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the website’s contents or the website. All content of our website (including text, graphics, logos, button icons, images, trademarks and software) is our property and is protected by Slovak and international copyright laws.
All of the products listed on the website include a detailed description. We strive to provide you with correct and accurate details, descriptions, images and prices of our products shown therein. The weights and dimensions are approximations. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any linked websites or in any other form.
ORDER, ELIGIBILITY AND CONTRACT
To shop online, our website will guide you through the process of placing an order by series of very simple and understandable instructions.
Once you find a product you would like to purchase, click “ADD TO BAG” button and continue exploring. You can always change the quantity of the item you wish to purchase in the shopping bag by selecting a number from the drop-down menu. To remove an item from your shopping bag, click the cross next to the item in your shopping bag. To begin the ordering process, click on „CHECK-OUT“ at the bottom of the page.
You will be able to review the products and their price in your bag. Then, you will be prompted to insert selected personal data that we need in order to process your order. Then the shipping fee will be added depending on your order value and shipping address. Then you may choose how you would like to pay for your order.
You will be offered a final opportunity to review your order and confirm or correct any errors prior to finally confirming your order.
You will also be required to review and confirm acceptance of these terms by ticking a corresponding box prior to checkout (placed at the bottom of the website).
To finalize the purchase, you must confirm your order request by clicking on the “PLACE MY ORDER” button.
Upon clicking the “PLACE MY ORDER” button, you have submitted an order to us. Your order constitutes an offer from you to purchase the respective products from us that you previously confirmed in return for payment by you of the total price displayed in connection with your order. Your order is subject to our acceptance and it’s at our discretion whether we refuse or accept your order. By clicking the above-mentioned buttons, you confirm acceptance of these terms, acknowledge awareness of various notices and information provided to you and accept conclusion of a purchase contract with obligation to pay.
We will send you an email to confirm receipt of your order. This confirmation will include a summary of your order and other required information, such as these terms, withdrawal instructions and price. All attachments and notices will be in PDF format allowing you to easily store it on your comp uter or other device.
Our products are subject to availability, meaning that we might not be able to fulfil your order. We will inform you if the goods you have ordered are not available and, in that case, we will not charge you.
We reserve the right to reject any offer to purchase our products at any time. This means that we might not accept your order for any reason. Some common reasons to reject orders include a product that you have ordered is out of stock, we identified a product error, we are unable to obtain authorization for your payment or you have provided us with false or incomplete information.
Subsequently, we will send you an email verifying product availability, estimating the delivery date and accepting your order. This email will include an order number, summary of your order and other required information.
You can make changes or cancel your order at any time before we have processed and accepted your order. If we had already processed and accepted your order, you will only be able to request a refund or cancellation under our return and cancellation policy set out below.
Please remember that once we accept your order, there is a legally binding contract between us that requires you to purchase the products you ordered.
We cannot confirm the total price of a product until you complete your order. The price of your order is the price valid on the day when you submitted your order to us. We reserve the right to change prices of our products at any time; however, we will not change the price of the product covered by your order after we have accepted the order.
All prices indicated for products on our website are displayed excluding VAT and exclusive of delivery charges and, if applicable, any custom or other charges fees. The total cost of your order is the price of the products ordered by you plus VAT at the current rate (if applicable) and delivery charges as selected by you during the order process.
Payment for your purchase can be made by any of the following methods: PayPal, Visa, MasterCard, Maestro and American Express. Payment will be debited and cleared from your account once your order is accepted by us. You confirm that you are entitled to use the credit or debit card being used. All cardholders are subject to validation checks and authorization by the issuer of the card and if the issuer of your payment card refuses to pay or does not for any reason authorize payment to us, we will not be liable for any delay or non-delivery of your order.
An invoice is considered paid when the corresponding amount is credited to our bank account specified in the invoice.
Please note that we retain the legal ownership of all products until full payment has been made by you and received by us. Legal ownership of the products will immediately transfer back to us if we refund or reimburse any payment for the order to you. Risk in the products transfers to you once you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products ordered from us.
DELIVERY – SHIPPING AND HANDLING
Shipping and handling charges will depend on the value of your order and your delivery method selection.
In general, deliveries can only be made within the EU in selected countries (click here for list of countries) at the address specified by you in your order. We offer free delivery in for orders above EUR 100. Other orders will be charged according to our shipping price list (click here for our shipping price list).
Please contact us via e-mail at [email protected] or by phone at +421 910 845 558 if you need delivery outside of the EU or a method of delivery other than offered on our website and we will try to accommodate your request..
We will deliver the products you ordered in accordance with the delivery option you selected. The orders will be processed and shipped within 24 hours in most cases, however within 14 days of your payment for the order at latest. Orders are processed and delivered on business days only. Orders placed on Saturday, Sunday and bank holidays will be processed on the following business day.
When your order arrives, please inspect the carton for damage that may have occurred during shipment. It is normal for shipping carton to show some wear, however, if substantial damage occurred to the item(s) in your shipment, please report it to the carrier immediately to start the claim process and also notify us at [email protected]
Please provide the order number along with your full name and email address for fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
WITHDRAWAL, CANCELLATION AND RETURNS
We hope that your order was successfully delivered and that you truly enjoy it.
We understand that people change their minds. Therefore, you have the right to withdraw from this contract within 14 days of the physical delivery of the ordered products to you or any third party selected by you without giving any reason.
To withdraw, you must inform us in writing by e-mailing us at [email protected] with an unequivocal statement of your decision to withdraw from this contract.
To meet the withdrawal deadline, you must send your email before the withdrawal period has expired.
If you withdraw from this agreement, we shall reimburse all payments we received from you, including the costs of standard delivery (and not including supplementary costs for your choice of non-standard delivery), without undue delay and in any event not later than 14 days from the day we received your unused returned goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement.
If you withdraw, you must deliver the unused goods to us at LUMINIA s. r. o., Jasovská 1, 851 07 Bratislava, Slovakia without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You will be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
For your convenience, you may use the model withdrawal form by clicking here to cancel an order. You can also electronically fill in and submit the model withdrawal form on our website www.luminia.com.
Unfortunately, we are not able to accept returns of used or customized products.
As mentioned above, please inspect the quality of the products and contents of the package upon receipt. If you discover any damage, notify the carrier and us immediately upon acceptance of the consignment of products, because we will not accept any later warranty claims of this nature.
If you discover a defect that may be rectified, you are entitled to demand that we remove the defect free of charge. We will remedy the defect without undue delay if we accept your claim.
You may alternatively demand that we replace the defective product rather than fix the defect. If only a part of the product is defective, you may demand the replacement of such part, unless that causes us to incur unreasonable costs with respect to the price of the product or magnitude of defect.
Notwithstanding the foregoing, we may always replace the defective product with a new product instead of rectifying the defect.
If the product has a defect that may not be rectified and that prevents the proper use of the product, you have the right for a replacement or the right to withdraw from the contract. You have the same rights if the defects may be rectified but you may not use the product as intended due to the recurrence of the defect after the repair or due to a large number of defects.
If the product has other defects that may not be rectified and we do not replace the product, you have the right to a reasonable deduction of the price of the product.
If your product is defective, you must send us your warranty claim together with the properly packed defective product. Your warranty claim must contain the copy of your invoice, the order number and a description of the defect that entitles you to a warranty claim. Expenses for delivery of products subject to warranty from you to us shall be covered by you and these expenses are not refundable.
If we do not accept your warranty claim, we will return the product to you with an explanation of why we rejected the warranty claim. We encourage you to primarily communicate with us the matter of your claim through email before you send the defective product to us.